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QuestCX

Elevate your customer experience.

Your brand’s goal is to elevate customer interactions, touchpoints, and experiences. Success requires having a solid grasp on how your customers really feel. That means digging deep into the data, and leveraging cutting-edge AI tools to help you make sense of the noise. Our powerful CX-focused software lets you ask the right questions, and empowers your brand to use the answers to strengthen customer loyalty and retention.

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Your Customers.
Your Lifeline.

Harris QuestCX powers next-generation customer experience management. It gives you easy access to digital methodologies that capture emotional, behavioral, and attitudinal metrics–all in one place. From personalized surveys to large-scale analysis of response data and intuitive reporting capabilities, QuestCX keeps your brand’s finger on the pulse of your customer base, 24/7.

Better response rates

Personalize your survey deployment to gain better insights and make every question count.

real-time
analysis

24/7 permission-controlled access to all data.

enhanced storytelling

Tease broader themes from unstructured feedback using AI.

easy
reporting

Intuitively convert data to share with stakeholders at all levels.

Optimize your response rates.

Smart deployment

Enjoy a comprehensive range of survey deployment options, from email/SMS to digital. Our powerful deployment engine helps configure and execute your contact strategy, with validation gates, de-duplication, prioritization, and personalization.

Gamified surveys

Targeted reminders

At-risk revenue protection

Smart deployment
Enjoy a comprehensive range of survey deployment options, from email/SMS to digital. Our powerful deployment engine helps configure and execute your contact strategy, with validation gates, de-duplication, prioritization, and personalization.
Gamified surveys
Customers benefit from having an incentive to take part in your survey. A gamified approach can help grab, and keep, their attention.
Targeted reminders
Regularly scheduled surveys improve relevancy and focus, while the complementary nudge of reminder emails optimizes response volume.
At-risk revenue protection
Rescue customers from poor experiences and protect at-risk revenue with data integrations and closed-loop functionality.

Analyze data in real time.

Always-on analysis.

24/7 permission-controlled access to all raw and aggregated survey data using a secure online portal with built-in Sig testing.

Intuitive tools

Rapid reporting

Always-on analysis.
24/7 permission-controlled access to all raw and aggregated survey data using a secure online portal with built-in Sig testing.
Intuitive tools
Chart, trend, filter, calculate, and weight data with ease, and take advantage of a self-paced training resource to sharpen your skills.
Rapid reporting
Build and save custom reports for distinct stakeholders that are refreshed with live data, and export into the format of your choosing.

Shape unstructured feedback.

Discovery tools

Uncover and unpack stories hidden within large volumes of response text, discovering what’s truly important to your customers.

Classification tools

Sentiment tools

Discovery tools
Uncover and unpack stories hidden within large volumes of response text, discovering what’s truly important to your customers.
Classification tools
Quantity and track the scale and severity of known themes, allowing your brand to respond quickly to sudden changes.
Sentiment tools
Prioritize focus and target experience refinement efforts by drilling down on the strength of feeling behind customer comments.

Capture implicit feedback.

Proprietary research tools

Leverage passive System 1 tools alongside traditional System 2 tools to untangle the difference between promoters and passives.

Customer-centric analysis

Proprietary research tools
Leverage passive System 1 tools alongside traditional System 2 tools to untangle the difference between promoters and passives.
Customer-centric analysis
Employ Implicit Association Testing (IAT) to tap into your customer’s subconscious thought processes.

Never waste any data.

Bespoke widgets

Research-friendly display formats are perfect for tracking CX KPIs.

Customizable access

Display flexibility

Bespoke widgets
Research-friendly display formats are perfect for tracking CX KPIs.
Customizable access
Tailor the data view to each stakeholder for the most impactful and efficient access to relevant learnings.
Display flexibility
View data on any screen format, whether you’re at your desk, in the boardroom, or on the go.

Why choose QuestCX as
your customer research tool?

Plug & play

Best practice CX software means easy set-up with minimal reliance on IT.

Customizable everything

Adapt your CX program to the quirks and complexities of your own business.

24/7 access

Tap into your CX KPIs and the underlying customer feedback whenever you need to.

Scalable solutions

Scale your CX program quickly and cost effectively as your business evolves and grows.

Experience QuestCX for Yourself

Request a demo with our team to see how this industry-leading platform can transform your business.

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