The Love Is Fading for Digital Banking, Study Finds

By Tina Orem | Credit Union Times

More than two-thirds of Americans aren’t exactly in love with their digital banking offerings these days, and many are ready to walk away from their financial institutions because of it, according to a new survey.

The poll of more than 1,600 digital banking users, conducted online by Harris Poll and D3 Banking Technology at the end of January, found that 68% of Americans who have used digital banking in the past 12 months were frustrated with the experience.

Millennials age 18-34 were more likely to feel annoyed — 73% reported frustration with digital banking over the past year, compared to 61% of people 55 and older.

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