Google Triumphs Over Amazon In Smart Home Brand Equity Battle

Yet Samsung Holds Stronger Connection with Consumers at Overall Brand Level

Microsoft, Canon, Bose, Google, HP, Apple and Fitbit Named Technology Brands of the Year

 

NEW YORK, August 17, 2017 – Despite Amazon’s first-to-market status in the smart home race, Google Home bests Amazon Echo in brand equity ratings, according to new research from The Harris Poll’s 29th annual EquiTrend Study, which measures brand health over time. The Harris Poll study reveals the strongest brands across the media, travel, financial, automotive, entertainment, retail, restaurant, technology, household and nonprofit industries based on consumer response.

The Harris Poll’s EquiTrend Brand Equity Index is comprised of three factors – Familiarity, Quality and Purchase Consideration – that result in a brand equity rating, or a summary metric of a brand’s health, for each brand. This year’s study shows that Google Home, the Smart Home Device Brand of the Year, garners higher brand equity ratings (68 compared to Amazon Echo’s 62), and higher familiarity ratings (Google Home holds a familiarity rating of 61%, compared to Amazon Echo’s 46%), despite the fact that it had been in the market for less than one year[1]. Meanwhile, consumers see Amazon Echo as the challenger or a brand “on the way up” in the smart home category.

“It’s unusual to see Amazon pressured for category leadership, but Google Home entered the market strong and didn’t quit,” said Joan Sinopoli, vice president of brand solutions at The Harris Poll. “Even though it has been in the market a shorter time, Google Home easily surpassed Amazon Echo on familiarity ratings, carrying it to brand equity leadership. We expect the smart home brand battle between Amazon and Google to continue, as smart home products have built strong familiarity and brand equity over the past year, and are poised for continued growth.”

Samsung’s Equity Challenges

According to the Harris Poll study, Samsung’s smartphone brand equity declined in 2017 (compared to the previous year) as a result of the Galaxy Note 7 recall (-5.4). While the decline is not unexpected, the brand equity impact for the Samsung master brand and other Samsung product brands is noteworthy. Brand equity ratings for Samsung Galaxy smartphone (-5.4) and Galaxy Gear smart watch (-3.3), declined significantly since 2016; Galaxy tablets continued a slide resulting in a significant loss in equity vs. 2015 (-2.4); while brand equity for the Samsung master brand dropped nearly three points. Brand equity tends to resist movement so the brand equity gains and declines are significant.

“There is reason for Samsung to be concerned, as the Galaxy Note 7 crisis allowed Apple iPhone to strengthen its smart phone hold,” said Sinopoli. “The crisis also created challenges for the company’s entire mobile device franchise. Still, Samsung remains a strong brand. Home appliances and home entertainment are holding steady, and even with the decline, Samsung’s master brand is one of the strongest brands we measure. Brands can recover; Samsung need look no further than Volkswagen, Carnival, and Bank of America, all of which are bouncing back from earlier crises. The Samsung Galaxy S8 has enjoyed excellent reviews, but it is critical that the new Note launch demonstrate that Samsung has left its problems behind.”

Brand Battle: Apple vs. Samsung

Despite its equity decline for the master brand’s various product brands, Samsung maintains a stronger emotional connection with consumers at the master brand level over Apple (Samsung holds a 74 emotional connection rating compared to Apple’s 70 rating.) Meanwhile, consumers’ love for Apple remains stronger at the product level.

“Looking at the Apple and Samsung master brands, when it comes to consumers’ love or emotional connection, Samsung clearly leads, benefiting from its presence throughout the home,” said Sinopoli.  “But at the product level, when the brands compete head-to-head, Apple product brands frequently lead, especially this year. Samsung needs to leverage consumers’ positive connection with its master brand in order to compete more effectively with Apple at the product level.”

The Harris Poll 2017 EquiTrend Brand Equity Index

Master Brand Emotional Connection with Consumers (Top 2 Box)

Consumers in Love with the Samsung Master Brand, for Apple it’s the Product Brand

The Harris Poll 2017 EquiTrend Brand Equity Index

Product Brand Emotional Connection with Consumers (Top 2 Box)

Consumers in Love with the Samsung Master Brand, for Apple it’s the Product Brand

 

The brands’ competition continues in the smart watch category, with Apple Watch claiming the Smart Watch Brand of the Year title from Samsung, which held the top position in 2015 – 2016. Consumers are most familiar with the Apple Watch, followed by Samsung and Sony. The Apple Watch holds the highest quality ratings, while purchase consideration for Apple, Samsung and Sony smart watches are comparable.

Technology Brands of the Year

Brands ranking highest in equity receive the Harris Poll EquiTrend “Brand of the Year” award for their respective categories. This year, more than 100,000 U.S. consumers assessed more than 4,000 brands across more than 450 categories. The full Harris Poll EquiTrend Brands of the Year list can be found at http://www.theharrispoll.com/equitrend-rankings/2017.

 

The 2017 Harris Poll EquiTrend Technology Brands of the Year

Award Category

Brand

Computer Manufacturer  Microsoft Computers 
Digital Camera  Canon Digital Cameras 
Home Entertainment Electronics  Bose Home Entertainment Electronics 
Media Streaming Device  Google Chromecast 
Printer  HP Printers 
Smart Home Device  Google Home 
Smartphone  Apple iPhone 
Smart Watch  Apple Watch 
Tablet Computer  Apple iPad Series Tablets 
Wearable Fitness Tech   Fitbit Fitness Trackers 

Other Key Findings

Additional technology findings include:

  • While there is positive momentum in technology categories across age groups, media streaming momentum is stronger among millennials, while baby boomers are strong drivers of the smart home category momentum.
  • Among media streaming device brands, Media Streaming Device Brand of the Year Google Chromecast is the most familiar to consumers, while Apple TV and Amazon Fire TV have improved quality perceptions.
  • Wearable Fitness Tech Brand of the Year Fitbit Fitness Trackers is the most recognized fitness tracker, followed by Garmin Fitness Trackers.
  • Momentum for wearable fitness trackers has slowed down since 2016, but nearly half (45%) of consumers agree that Fitbit is “on its way up.”
  • While millennials show the strongest purchase consideration for smart watches, it is still the tech category they are least likely to purchase.
  • Compared to other categories across industries, technology is among the top five categories for strongest equity ratings, and brand equity is increasing across several technology categories, large equity gains for wearable fitness tech, printers, media streaming devices and even the maturing smartphone category.

[1] Google Home was in market for less than one year when study was fielded.