How do we align customer experiences across the brand to eliminate inconsistencies?
Challenges
How do we execute with one vision across a complex organizational structure with diffused responsibilities and roles?
How to harness competing KPIs and increase employee engagement?
Solutions
Customer Experience Sync
Understanding customer and employee pain points across the brand experiences to develop solutions that optimize and align the experience externally and internally
- Alignment on brand vision & KPIs: Building ‘One Brand Experience’ Platforms / Testing & Workshops
- Building empathy & opportunity between customers & employees: Influencer Salons
- Making brand research sticky: Docu-Series Research Read-outs
- Landing brand values: Employee Engagement Study & Activation Ideas
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