Brand Experience Management

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Brand Experience Management

Challenges

How do we align customer experiences across the brand to eliminate inconsistencies?

How do we execute with one vision across a complex organizational structure with diffused responsibilities and roles?

How to harness competing KPIs and increase employee engagement?

Solutions

Customer Experience Sync

Understanding customer and employee pain points across the brand experiences to develop solutions that optimize and align the experience externally and internally

Alignment on brand vision & KPIs: Building ‘One Brand Experience’ Platforms / Testing & Workshops
Building empathy & opportunity between customers & employees: Inﬂuencer Salons
Making brand research sticky: Docu-Series Research Read-outs
Landing brand values: Employee Engagement Study & Activation Ideas

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THP Archives

THP Archives

Brand Experience Management

Customer Experience Sync

Understanding customer and employee pain points across the brand experiences to develop solutions that optimize and align the experience externally and internally

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